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News Entry# 567702
Sep 02 (19:25) North Western Railway Resolves 47,139 Complaints Through Rail Madad Portal in 135 Days
News Entry# 567702   
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उत्तर पश्चिम रेलवे का दवा, 30 मिनट में कर रहा यात्रियों की शिकायत का समाधान, आप भी ऐसे करें सकते हैं कंप्लेंट

The Indian Railways is striving to provide better facilities for passengers during train travel. The Rail Madad portal, which offers 24/7 assistance for passengers, has resolved 47,139 complaints from April 1 to August 17, 2024. These complaints were addressed within an average of 30 minutes, placing North Western Railway in the...
more...
third position among Indian Railways in terms of complaint resolution time. The portal and app integrate all complaint and suggestion channels, previously handled by helpline number 139. Passengers can register complaints through the portal or app, and the railway ensures timely resolution with a designated timeframe. Unsolved complaints escalate to higher authorities, ensuring accountability and feedback collection from the complainant. The initiative has been lauded by satisfied passengers.

Indian Railways aapke train journey mein better facilities dene ke liye bahut effort kar raha hai. Rail Madad portal 24/7 passenger assistance ke liye available hai aur isne 1 April se 17 August 2024 tak 47,139 complaints ko resolve kar diya hai. Complaints ka average resolution time 30 minutes tha,...
more...
aur North Western Railway yeh maamle mein Indian Railways mein third rank pe hai. Portal aur app mein 139 helpline number pe aane wale sabhi complaints and suggestions ko integrate kar diya gaya hai. Passengers portal ya app ke through complaints register kar sakte hai, aur railways timely resolution ensure karta hai, har complaint ke liye time frame decide kiya gaya hai. Unsolved complaints higher authorities tak jaati hai, accountability and feedback collection bhi hai. Satisfied passengers ne yeh initiative ko appreciate kiya hai.
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