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Blog Entry# 865954
Posted: Oct 02 2013 (15:35)

10 Responses
Last Response: Oct 02 2013 (20:22)
General Travel
3191 views
0

Oct 02 2013 (15:35)   12283/Ernakulam Jn. - Hazrat Nizamuddin Duronto Express
 
RFIR~
RFIR~   6961 blog posts
Entry# 865954            Tags  
My first ever suggestion registered in the pg portal.Though the response is what was expected,what amazes me is the speed with which it was closed, considering the fact that I have heard that there are many other complaints/suggestions registered by other passengers etc still awaiting response!!.Its been just 7-8 days since the suggestion was raised. Also what is really funny to see is the feedback poll setting is by default set as Excellent !!!!One has to change and click on the respective feedback to alter/change it.
click here
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Oct 02 2013 (17:04)
RFIR~
RFIR~   6961 blog posts
Re# 865954-6              
Here is the suggestion raised and the response received:
Status as on 02 Oct 2013 Registration Number : MORLY/E/2013/07741
Name Of Complainant : Rajeev
Date of Receipt : 25 Sep 2013
Received
...
more...
by : Ministry of Railways, ( Railway Board)
Forwarded to : Operating Branch
Contact Address : Operating Branch
HQ Office,Southern Railway,
Chennai600003
Contact Number : 04425353175
Grievance Description : Subject: Effective Utilization of Train No-12283/12284 Ernakulam-Nizamuddin-Ernakulam Duronto Express The Ernakulam-Nizamuddin-Ernakulam Duronto Express (12283/12284) runs between Ernakulam (Kerala) and Nizamuddin (Delhi) and vice versa. This train provides end to end connectivity from Ernakulam to Delhi with a few technical halts in between namely Calicut, Mangalore, Madgaon, Panvel, Baroda, Kota. Based on its coach composition, at a given point of time, it can carry approximately 750 passengers. From the time this train has been started, it has been seen that the train is not running as per its potential capacity. The occupancy rate seems to be quite low and generally lots of seats are found vacant excepting maybe during the vacation/holiday season .Since it is a train catering to end to end passengers, it is generally difficult to expect about 750 passengers on a single day to board this train from Ernakulam to Nizamuddin. The reason other Delhi bound trains from Ernakulam run on high waitlists is due to the fact that they carry passengers from intermediate stations also. It would be really good if the train can be converted to a superfast train and all the technical stops that this train currently has, be converted to commercial halts (Calicut, Mangalore, Madgaon, Panvel, Baroda, Kota).This can be tried out on an experimental basis .This will then be really helpful as it can become an additional option for passengers wanting to travel in other sectors mainly Ernakulam-Panvel, Ernakulam-Mangalore, Ernakualm-Baroda, Mangalore-Delhi, Madgaon-Delhi, Panvel-Delhi. The additional commercial stops will not only reduce waitlists and heavy rush in other trains on this route but will also increase occupancy in this train and ensure better berths utilisation and thus improve passenger convenience and also overall increase in revenues for the railways. The current passenger traffic trend of this train between Ernakulam-Delhi from the time of its inaugural run must already be available with the railways hence it will be a good data to accordingly fix subsequent quota for the entire route. The train in any case does have a stop at these technical halts hence regularizing the same will not affect the timings of the train at all. It can still continue to run with the existing timings. Thus conversion of technical halts into commercial halts, without any change in timings will definitely be a bonus for hundreds of passengers in getting an additional option for travel and also for the railways in realizing revenues. Kindly give a thought to this suggestion and look forward to a positive response from your end.
Current Status : CASE CLOSED
Date of Action : 01 Oct 2013
Details : Sir Your Suggestion is noted for necessary action.

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Oct 02 2013 (17:13)
PKV~
PKV~   25537 blog posts
Re# 865954-7              
" Your Suggestion is noted for necessary action. " In Govt officialese it means that " Your suggestion has been filed " :)
PS. Sorry Rajeev, no offence meant to a good initiative on your part .
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Oct 02 2013 (17:45)
RFIR~
RFIR~   6961 blog posts
Re# 865954-8              
Ya Venkat Sir...The standard automated kind of response was in any case always expected. It was just an attempt made from my side to suggest something.Was actualy surprised that they responded fast.How many of suggestions /complaints through pg portal actually have been resolved or have been attended to is the biq question?
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Oct 02 2013 (19:13)
S_V_Iyer^~
S_V_Iyer^~   18296 blog posts
Re# 865954-9              
Almost 10 of my such grievances to SR has been notes so far, which means it has been shown d dustbin
SR is widely known for scrapping all our suggestions without reading it.
I will suggest u repost the grievance with "Kind Attn: Railway Minister" so that it is directed to the coaching dept at Rail Bhavan who take a fair view .....and respond surely though it many take months for a reply...
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Oct 02 2013 (20:22)
RFIR~
RFIR~   6961 blog posts
Re# 865954-10              
Thanks Sir. Good suggestion though. It would be interesting to see the response and time taken to respond if sent to different people
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